SOCIO-ECONOMIC PROFILING OF COMMUTERS IN JABODETABEK: UNVEILING TRENDS AND IMPROVEMENT OF SERVICES NEEDED

Abstract

This study examines the travel patterns of users of the KRL Commuter Line in Jabodetabek, a vast area with a heterogeneous society. By analyzing the socio-economic backgrounds of the users, this study aims to provide a deeper understanding of how these factors influence their mode, route, and travel time choices. The findings of this study can be used to improve the accessibility and inclusivity of the KRL Commuter Line. This public transportation service serves the community in carrying out their daily activities. The collection of research data was conducted through a questionnaire survey approach at Manggarai Train Station, the largest train station in Jakarta. This survey was carried out on weekdays between May and June of 2023. Descriptive analysis was performed on the gathered data to identify the travel patterns of the users. Based on the data, it was found that Jabodetabek KRL Commuter Line users are dominated by females with an age range of 18 – 25 years, with occupations as students and income of less than Rp 1.500.000. Therefore, alternative service improvements that may be carried out are the improvement of comfort and safety & security services, which can be actualized, for example, by adding the amount of CCTV, streetlights, and security officers. Research data with better variety and quantity would show the users’ travel patterns better. It is to be hoped that future research will not only focus on one location but will consider other locations and travel routes.